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Refund Policy


Last updated: 30 July 2026
This Refund Policy sets out how GICO GROUP, with registered office at 21 Bd. Princesse Charlotte, 98000 Monaco (VAT/TVA FR81000161819) (the "Company", "we", "us", "our"), handles returns and refunds for products purchased through monacoacqua.com (the "Site").
1. Right to Cancel
You may cancel your order and return eligible products within [insert number, e.g. 14] days of receiving them, without needing to provide a reason, subject to the conditions set out below.
2. Conditions for Returns
To be eligible for a return, products must be:

  • unused and in the same condition in which you received them;

  • in their original, unopened packaging (where applicable);

  • accompanied by proof of purchase (order number or receipt).

3. Products That Cannot Be Returned
For hygiene, health and food safety reasons, the following items cannot be returned or refunded once delivered, unless they are defective:

  • perishable goods and food or beverage products (including bottled water) whose seal or packaging has been opened;

  • any product that, by its nature, cannot be returned for reasons of health protection or hygiene once unsealed.

This exclusion does not affect your rights in respect of products that are defective, damaged, or not as described.
4. Defective, Damaged or Incorrect Products
If you receive a product that is defective, damaged in transit, or not what you ordered, please contact us at dc@gicogroupmonaco.com within [insert number, e.g. 48 hours / 7 days] of delivery, providing your order number and, where possible, photographs. We will arrange for a replacement or a full refund, including any applicable delivery costs, at no additional charge to you.
5. How to Request a Return or Refund
To request a return or refund, contact us at dc@gicogroupmonaco.com with your order number and the reason for the return. We will provide you with instructions on how and where to send the product. Products returned without a prior request may not be accepted.
6. Return Shipping Costs
Unless the product is defective, damaged or incorrect, you are responsible for the cost of returning the product. We recommend using a trackable shipping method, as we cannot be held responsible for returns lost in transit.
7. Refunds
7.1. Once we have received and inspected the returned product, we will notify you of the approval or rejection of your refund.
7.2. If approved, your refund will be processed to your original payment method within [insert number, e.g. 14] days. The time it takes for the refunded amount to appear in your account depends on your payment provider.
7.3. Where applicable, original delivery charges are non-refundable, except where the product was defective, damaged or incorrect.
8. Exchanges
If you wish to exchange a product, please contact us at dc@gicogroupmonaco.com. Exchanges are subject to product availability.
9. Statutory Rights
This Refund Policy does not affect any statutory rights you may have under applicable consumer protection law.
10. Contact

  • Company: GICO GROUP

  • Website: monacoacqua.com

  • Email: dc@gicogroupmonaco.com

  • Address: 21 Bd. Princesse Charlotte, 98000 Monaco

  • VAT/TVA: FR81000161819

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